Acceptance of Terms

By accessing or using qxmboardshoes.com, the user agrees to these Terms of Service. Raygene (Hong Kong) Limited provides the website and sells shoes subject to these terms. If the user does not agree to these terms, the user must not use qxmboardshoes.com. These terms apply to all visitors, customers, and users who access qxmboardshoes.com or purchase shoes from Raygene (Hong Kong) Limited.

Eligibility and Account Responsibilities

The user must be of legal age to form a binding contract with Raygene (Hong Kong) Limited. The user must provide accurate, current, and complete information when creating an account or placing an order. The user is responsible for maintaining the confidentiality of account credentials. Raygene (Hong Kong) Limited is not liable for unauthorized access resulting from the user's failure to protect account credentials. The user must notify Raygene (Hong Kong) Limited immediately of any unauthorized use of an account.

Orders and Payment

All orders are subject to acceptance by Raygene (Hong Kong) Limited. Payment must be received in full before shipment. Raygene (Hong Kong) Limited accepts payment methods displayed at checkout. The user authorizes Raygene (Hong Kong) Limited to charge the selected payment method for the total order amount. Prices are listed on qxmboardshoes.com and may change without notice. The user is responsible for applicable taxes and shipping fees. Raygene (Hong Kong) Limited may cancel any order for reasons including product unavailability, suspected fraud, or pricing errors.

Shipping

Raygene (Hong Kong) Limited ships shoes to addresses provided by the user. Shipping timelines are provided by the carrier. Raygene (Hong Kong) Limited does not guarantee delivery dates. Risk of loss passes to the user upon carrier delivery. The user must inspect shipments upon receipt. The user must ensure the shipping address is correct. Raygene (Hong Kong) Limited is not responsible for deliveries to incorrect addresses provided by the user.

Returns and Refunds

Raygene (Hong Kong) Limited offers a strict 14 days no-reason refund policy. The user may return any eligible shoe purchase within 14 days of receipt for any reason. The 14 days period begins on the date the carrier confirms delivery. To qualify, the user must contact [email protected] within 14 days. The user must return the shoes unused, in original packaging, and with all original tags attached. Raygene (Hong Kong) Limited will not accept returns after the 14 days period. The user bears return shipping costs unless the return results from an error by Raygene (Hong Kong) Limited or a damaged item claim approved under the damaged goods section. Raygene (Hong Kong) Limited may refuse any return that does not meet these conditions.

Refund Processing Time

Refund processing and arrival to the customer's account takes at least 14 days. After Raygene (Hong Kong) Limited receives and inspects the returned shoes, Raygene (Hong Kong) Limited initiates the refund. The refund amount is credited to the original payment method. The customer acknowledges that the refund may not appear in the account for at least 14 days from the date Raygene (Hong Kong) Limited approves the return. The customer must allow at least 14 days for the refund to be processed and to arrive in the customer's account. The customer must not initiate a chargeback before the 14 days period has elapsed.

PayPal Refunds

PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer agrees that Raygene (Hong Kong) Limited is not responsible for delays caused by PayPal or the customer's financial institution. The customer must allow at least 14 days for PayPal refunds. The customer in a region subject to local laws must allow up to 30 days for PayPal refunds. The customer must contact [email protected] for any PayPal refund inquiry after the 14 days period has elapsed.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The user must contact [email protected] within exactly 7 days of receipt. The user must provide photographs of the damaged or defective shoes and the original packaging. Raygene (Hong Kong) Limited will review the claim. If approved, Raygene (Hong Kong) Limited may provide a replacement or a refund. Claims submitted after exactly 7 days of receipt will be denied. The 7 days period begins on the date the carrier confirms delivery.

Prohibited Conduct

The user must not use qxmboardshoes.com for unlawful purposes. The user must not interfere with website security. The user must not submit false information. The user must not resell shoes purchased from Raygene (Hong Kong) Limited without written authorization. The user must not use automated systems to access qxmboardshoes.com in a manner that burdens infrastructure. Raygene (Hong Kong) Limited may terminate access for any violation of this section.

Intellectual Property

All content on qxmboardshoes.com is owned by Raygene (Hong Kong) Limited or its licensors. The user may not copy, reproduce, or distribute content without permission. The user may not use trademarks or logos of Raygene (Hong Kong) Limited. The user may not frame or mirror any part of qxmboardshoes.com without written consent from Raygene (Hong Kong) Limited.

Limitation of Liability

Raygene (Hong Kong) Limited is not liable for indirect, incidental, or consequential damages. Raygene (Hong Kong) Limited total liability is limited to the amount paid by the user for the shoes. This limitation applies to the maximum extent permitted by Hong Kong law. Raygene (Hong Kong) Limited is not liable for delays caused by carriers, payment processors, or events beyond reasonable control.

Indemnification

The user agrees to indemnify Raygene (Hong Kong) Limited against claims arising from the user's violation of these terms. The user must cooperate with Raygene (Hong Kong) Limited in defending any such claim. Raygene (Hong Kong) Limited may assume exclusive defense of any matter subject to indemnification.

Governing Law

These terms are governed by Hong Kong law. Any dispute arising from these terms or the use of qxmboardshoes.com is subject to the exclusive jurisdiction of the courts of Hong Kong. The user agrees that Hong Kong law applies without regard to conflict of law principles. The user irrevocably submits to the personal jurisdiction of the courts of Hong Kong.

Dispute Resolution

The user must contact Raygene (Hong Kong) Limited at [email protected] before initiating legal action. The parties will attempt to resolve the dispute in good faith. If resolution fails, the dispute will be resolved in Hong Kong courts under Hong Kong law. The user waives any right to participate in a class action against Raygene (Hong Kong) Limited to the extent permitted by Hong Kong law.

Termination

Raygene (Hong Kong) Limited may suspend or terminate the user's access to qxmboardshoes.com at any time. The user may stop using qxmboardshoes.com at any time. Sections concerning refunds, damaged goods, limitation of liability, indemnification, and governing law survive termination.

Severability and Entire Agreement

If any provision of these terms is found unenforceable, the remaining provisions remain in full force. These terms constitute the entire agreement between the user and Raygene (Hong Kong) Limited regarding qxmboardshoes.com. These terms replace any prior agreement regarding qxmboardshoes.com.

Changes to Terms

Raygene (Hong Kong) Limited may revise these terms. The user is bound by the current version on qxmboardshoes.com. The user must review these terms before each purchase. Continued use of qxmboardshoes.com after a revision constitutes acceptance of the revised terms.

Contact Information

Raygene (Hong Kong) Limited

Email: [email protected]

Address: ROOM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG

Phone: +852 4446 9336