Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy Overview
Raygene (Hong Kong) Limited operates qxmboardshoes.com and sells shoes online. This Privacy Policy explains how Raygene (Hong Kong) Limited collects, uses, discloses, and protects personal information. This policy applies to visitors, customers, and account holders. By accessing qxmboardshoes.com, users agree to this Privacy Policy.
Information Collected
Raygene (Hong Kong) Limited collects personal information that users provide directly. This information includes full name, email address, shipping address, billing address, phone number, account password, order history, shoe size, product preferences, and customer support communications. Raygene (Hong Kong) Limited collects this information when users create an account, place an order, subscribe to marketing messages, contact support, or participate in promotions.
All payment transactions are securely handled by third-party payment gateways. Raygene (Hong Kong) Limited does not collect, store, or process full credit card numbers, expiration dates, or security codes. Raygene (Hong Kong) Limited does not retain payment card details. Third-party payment gateways provide Raygene (Hong Kong) Limited with transaction confirmation, payment status, and a transaction identifier. Raygene (Hong Kong) Limited uses this limited information to confirm orders and process refunds.
Automatically Collected Information
When users access qxmboardshoes.com, Raygene (Hong Kong) Limited automatically collects IP address, browser type, device type, operating system, referring URL, pages viewed, time on page, and cookie identifiers. Raygene (Hong Kong) Limited uses this information for security, analytics, website performance, fraud prevention, and service improvement. Raygene (Hong Kong) Limited does not use automatically collected information to identify a user's precise physical location.
Use of Personal Information
Raygene (Hong Kong) Limited uses personal information to process and fulfill orders, arrange shipping, provide customer support, manage accounts, send transactional messages, prevent fraud, comply with legal obligations, improve qxmboardshoes.com, and personalize the shopping experience. Raygene (Hong Kong) Limited does not sell personal information. Raygene (Hong Kong) Limited sends marketing emails only with user consent. Users may opt out of marketing emails at any time.
Cookies and Tracking Technologies
qxmboardshoes.com uses cookies, pixels, tags, and similar technologies. Cookies are small text files stored on a user's device. Essential cookies enable cart functionality, checkout, and security. Analytics cookies measure traffic and user interaction. Preference cookies remember language, region, and display settings. Marketing cookies deliver relevant advertisements. Users can manage cookies through browser settings. Disabling cookies may affect qxmboardshoes.com functionality. Raygene (Hong Kong) Limited does not use cookies to collect payment card details.
Third-Party Service Providers
Raygene (Hong Kong) Limited shares personal information with third-party service providers that perform services for Raygene (Hong Kong) Limited. These providers include payment gateways, shipping carriers, email delivery services, analytics providers, fraud prevention services, and customer support platforms. These providers access personal information only to perform tasks for Raygene (Hong Kong) Limited. These providers are contractually obligated to protect personal information. All payment transactions are securely handled by third-party payment gateways. Raygene (Hong Kong) Limited does not retain payment card details.
Legal Disclosures
Raygene (Hong Kong) Limited may disclose personal information when required by law, court order, subpoena, or legal process. Raygene (Hong Kong) Limited may disclose personal information to protect rights, property, safety, users, and the public. Raygene (Hong Kong) Limited may transfer personal information in a merger, acquisition, or asset sale. Raygene (Hong Kong) Limited will provide notice of such transfer as required by law.
Data Retention
Raygene (Hong Kong) Limited retains personal information as long as needed to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Raygene (Hong Kong) Limited does not retain payment card details because third-party payment gateways handle all payment transactions.
Data Security
Raygene (Hong Kong) Limited uses administrative, technical, and physical safeguards to protect personal information. These safeguards include encryption in transit, access controls, secure servers, and employee training. No method of transmission or storage is completely secure. Users should protect account credentials and contact Raygene (Hong Kong) Limited if they suspect unauthorized access. Raygene (Hong Kong) Limited does not store full credit card numbers, expiration dates, or security codes.
User Rights
Users may request access to personal information, correction of personal information, deletion of personal information, restriction of processing, portability of personal information, and objection to processing. Users may withdraw consent at any time. Users may contact [email protected] to exercise these rights. Raygene (Hong Kong) Limited will respond within the timeframe required by applicable law. Some rights are limited by law.
Children's Privacy
qxmboardshoes.com is not directed to children under 13. Raygene (Hong Kong) Limited does not knowingly collect personal information from children under 13. If Raygene (Hong Kong) Limited learns that a child under 13 has provided personal information, Raygene (Hong Kong) Limited will delete that information. Users may contact [email protected] to report such information.
International Transfers
Raygene (Hong Kong) Limited may process personal information in countries other than the user's country. Raygene (Hong Kong) Limited uses safeguards for cross-border transfers. By using qxmboardshoes.com, users consent to the transfer of personal information to countries outside their country of residence.
Changes to This Privacy Policy
Raygene (Hong Kong) Limited may update this Privacy Policy. Raygene (Hong Kong) Limited posts changes on qxmboardshoes.com. Changes are effective when posted. Continued use of qxmboardshoes.com after changes means acceptance of the updated Privacy Policy.
Contact Information
Questions about this Privacy Policy may be directed to Raygene (Hong Kong) Limited at [email protected], +852 4446 9336, or ROOM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG. Website: qxmboardshoes.com.